FAQ's

All of our pricing is custom to each project. Key components of labor include accessibility of the working area, if there is demolition involved and the material being installed. Other factors include material cost and delivery, furniture moving, site preparation, leveling, installation of moldings and transitions. There are many moving parts to each project. We offer full service flooring installations or partial service for clients choosing to do some aspects of the project themselves.

In short... YES! We do have an approved list of vendors and materials we prefer from each of them. We will install material that is purchased, delivered and stored properly. We will not warranty any product defects due to manufacturers defect or improper storage.

For smaller projects our turnaround for installation is 1-3 weeks and larger projects 2-5 weeks. Based on material availability, delivery and proper acclimation of all products.

We accept cash, checks, ACH and credit cards (2.9% fee applied) for all of our projects.

This depends on what finishing material we applied. For water-based products we recommend at least 24-48 hours. For oil-based products we recommend at least 72 hours.

Wood is extremely sensitive to climate and moisture, and should always be stored so that conditions between 60 and 80 degrees Fahrenheit and 35% to 55% relative humidity can be maintained – in other words, normal living conditions in most homes. Extreme temperature and moisture levels can destroy your flooring before it’s even installed, so climate control during storage, transportation, and installation is vitally important.

Grading is determined by the appearance of the wood and is an indication of aesthetics rather than quality or durability. Wood that exhibits similar attributes such as character, length and milling tolerances are grouped together in a grade. The grades were established by the National Wood Flooring Association (NWFA) in conjunction with manufacturer associations to create consistency among different mills and provide the consumers and distributors with more defined expectations for their purchases. This instills confidence in all parties and helps to maintain fair pricing. Keep in mind that sometimes grades are combined (Select and Better, Second and Better, etc.) or are a mix of two standard grades (No. 1 Common, No. 2 Common, etc.).

Red oak has a pinkish tint, while white oak tends to be a bit warmer, with golden-brown tones. It is not, as might be interpreted by name alone, “white.” In fact white oak tends to be slightly darker in color than red oak. Red oak tends to have a more distinctive grain than white oak, which is smoother. As a result red oak can be seen as having more character and is perceived as more traditional, while white oak has a more modern. White oak has been used for centuries in the building of boats, wagon wheels, and wine barrels because of its structural integrity and imperviousness to water.

1- We need all materials to be properly acclimated to your home environment. Acclimation time depends on the material being used. All items should be inside and as close to the installation area as possible. Materials stored outside under tarps or in non-temperature controlled environments run the risk of non-installation by our crews and voided warranties on your product- you should always check your material specifications regarding proper storage before having materials delivered. 2- If we are moving your furniture we need for all of your personal items, breakables and electronics removed. We do not move any personal items, boxes or clothing articles. 3- Make sure you think about your pets. To alleviate stress in your dog/cat(s) you should barricade them in an area that they will feel safe or plan to board them for the day(s) of installation. Flooring installers frequently come in and out of entrances during the work so we please ask that you plan accordingly to alleviate your pet from escaping.